Refund policy

We want you to be happy with your tiles. Because tiles are heavy, fragile, and often cut to size, returns are accepted only under the conditions below.

Damaged or wrong items

• Report breakage, damage, or a wrong product within 48 hours of delivery.
• Share your order number, photos of the boxes and tiles, and an unboxing video on WhatsApp at +91 98910 44470 or by email to sastitiles@gmail.com.
• Once verified, we will replace the affected tiles or refund their value.

Returns of unused tiles

• Unused tiles in their original, unopened, and undamaged boxes may be returned within 7 days of delivery, subject to approval.
• Return transport charges are borne by the customer, and a restocking deduction may apply.
• Opened boxes, cut, fixed or installed tiles, clearance/discounted stock and special orders cannot be returned.

Not covered

• Minor shade, tone, or texture variation between batches – this is natural for ceramic and vitrified tiles.
• Breakage during handling, storage, or installation after delivery.
• Damage reported after 48 hours or without photo/video proof.

Refunds

Approved refunds are processed to the original payment method within 7–10 business days after we receive and inspect the returned goods (or verify the damage claim). Original shipping charges are non-refundable unless the error was ours.

Cancellations

Orders can be cancelled free of charge before dispatch. Once dispatched, the return conditions above apply.